Canadian Mainstream Media Exposes the Complete Failure in Canada's Vaccine Injury Support Program
- Operation Kayla
- Jul 3
- 2 min read
A months-long Global News investigation has revealed serious concerns about Canada’s Vaccine Injury Support Program (VISP), including allegations of poor planning and mismanagement. More than 30 interviews with injured claimants, their lawyers, and current and former staff suggest that Oxaro Inc., the consulting firm chosen to administer the program, lacked the capacity and expertise to deliver on its mandate.
Former employees have described a workplace culture at VISP that included Friday afternoon drinking, loud ping pong games, slushie machines, video streaming at desks, and a general lack of professionalism. Several said they felt like they were there to “hang out and socialise,” rather than operate a federally funded support program intended to assist seriously injured Canadians.
Staff hired to manage claims were reportedly inexperienced, with many coming from backgrounds in retail or data entry. Some were fresh out of high school or college and received little training. “They were building the program as they went,” one former worker said, noting that procedures were unclear and guidance was often passed along by word of mouth.
Claimants have reported troubling experiences with the program. One woman said she was brought to tears when her case manager yelled at her and accused her of seeking “free money.” Another claimant was baffled when asked to get a tax status letter from his cardiologist. Others described long wait times and confusion over the documentation required.
The program has been overwhelmed by claims since its launch. Initially, the Public Health Agency of Canada (PHAC) projected only 40 cases per year. However, VISP received over 400 in its first five months and has now received more than 3,000. The sudden influx of claims severely affected processing times, with some individuals waiting up to three years for a decision.
Of the $50.6 million the federal government has allocated to VISP, only $16.9 million has reached injured Canadians. The rest has been spent on administration and program costs. While Oxaro insists that all expenditures are reviewed and approved by PHAC, the disparity has raised concerns about the responsible use of taxpayer funds.
Read the full article at the link below.
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